Returns have to be sent to the following address:
Please include the returns form with your returns: Returns Form
As a consumer, you may cancel your order without indicating any reasons within 14 days after receipt of the goods, thereby withdrawing from the contract. The 14-day period starts on the day after you receive the goods. If you exercise this right in a timely fashion, you are no longer bound by your order.
You can get additional information and assistance in returning items that have been ordered and the return address for your country on our Website. The cancellation may be sent in writing or on another long-lasting storage medium to the address in clause 2 above or by sending the goods to the address listed on our Website. Timely sending is sufficient to meet the deadline. The products must be in original condition with their original packaging and the return voucher must be attached to the products.
If you cancel an order, you are obligated to return the goods to the address listed on our Website. Shipment is at your own cost and risk unless the goods delivered were not the ones ordered. The return shipment must be made no later than 14 days after cancellation has been announced.
The costs will be reimbursed only if the goods are received unused and in original condition at the address indicated above. Please note that if you pay by gift card, the amount paid can be reimbursed only as a voucher. If partial payment is made by voucher, the voucher will first be recharged and then you will be credited.
We will reimburse costs to ship to you and to return to us only up to the amount of standard costs.
Vouchers can generally not be replaced or returned.
Further information about returns can be obtained from the terms and condition site: Terms and Conditions